Frequently Asked Questions
Great question. We start by placing an anonymous order with the vendor. If there were no issues with the order and we received the product, we send it to one of our USA third party analytical laboratories for testing. We then place additional orders at frequent intervals using different customer information to remain anonymous. We ensure that order processing, product quality, customer service quality, and third party analytical testing consistency remain consistent. At this point a vendor will qualify as a featured or recommended vendor.
In order to become recommended as a vendor, we will need to qualify you. Please contact us using the form on this page, and let us know your website URL, We will execute our testing criteria for recommended or featured vendors. Unfortunately we will not be able to update you on the process until it is completed. This is to maintain our anonymity and ensure that even vendors requesting a feature or recommendation are subject to the same criteria that we uphold for any other vendor we otherwise feature or recommend on our own.
Yes. Please contact us using the form on this page. We evaluate each sponsorship request individually.
Yes. We highly encourage you to report your positive and negative experiences with vendors. This helps us refine our vendor recommendations and features even faster, which ultimately benefits everyone interested in the sustained availability of research chemicals.
We’re glad you’re interested in our efforts to help maintain a very high level of quality control and customer service in the research chemical industry. Contact us using the form on this page and our team will let you know what elements in our quality control check weren’t adequate in our evaluation of your website and service. It would be only to everyone’s benefit for all vendors to strive to adhere to a set of trusted standards.
We do accept applications for advertising. We are very selective with vendors that we permit to advertise on our site or to our network. This is to ensure that our audience is provided with an unbiased and consistently trustworthy resource.
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